2026 Customer Satisfaction Survey · Verified responses
Every year we ask the veterinary hospitals, universities, and zoos who run Mallard anesthesia equipment how we're doing. Below are all 31 responses from our 2026 survey — ratings and written feedback, published unedited, in our customers' own words.
Visit mallardmedical.com →The 97% overall-expectations score and the category bars come from separate survey questions; the category scores are not averaged to calculate the overall result.
Mallard is our preferred supplier and primary choice for anesthesia equipment. Their machines are reliable, user-friendly, and consistently meet our clinical needs. Just as important, their customer service and technical support are exceptional.
In their own words
From equine hospitals to zoos to university teaching centers — here's the feedback our customers shared this year.
Mallard Medical's technical support are consistently available and approachable, providing reliable support, practical advice, and effective troubleshooting when needed. They're always responsive and willing to help out.
We purchased a new 3 L Mallard bellows and everyone we worked with was very kind and helpful. They responded to emails quickly, had a professional and caring demeanor, and we were very happy with the product we received. Thank you very much!
We always have great communication and assistance from everyone at Mallard. They provide enough information so we can do minor repairs and replacements on our own. They are easy to communicate with and always prompt with their replies. Thank you!
You have been very helpful when we've needed it. Never seemed bothered, and Doug has been a great help in assisting our team in learning new equipment.
Your company is so easy to get a hold of and talk to someone. I've always had my questions answered in one or two days. I've even gotten help with damaged equipment on how to fix it, rather than being told to buy something new. You all really care about the customer!
Your tech support (Doug!) is amazing and the online videos are very helpful. Thank you!
Reliable machines, both small animal and large. Good for use in the T3 MRI!
It was awesome to have the one-on-one meeting to discuss the product and how to use it. I got really helpful tips and all of my questions were answered.
We have always purchased our spare parts from Mallard and have always been happy with the service.
The service technician was helpful and responsive. The costs, compared to other repairs of anesthetic equipment, are actually very reasonable.
I love that Mallard has a quick response time with orders and issues. Everyone is helpful and friendly — I feel like Doug and I are buddies. He's been extremely helpful over the years and is a wealth of knowledge.
Your small animal vent tutorial videos have been a big help for our staff to learn the ins and outs of the vent.
The enquiry was answered quickly and efficiently.
We needed a special adapter for the O2 hoses — it would help to include that adapter at purchase, and a slightly longer hose would make it easier to marry the vent up to the different anesthesia machines we run for varied procedures.